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User Guide

About the work

Due to the nature of the display, it may appear different from the actual color. It's best viewed in our showroom in natural light, but you can retake the photo at another time. Please contact us. Please consider using a small item such as a cutting board to check the color of the tree species and the texture of the finish.

Purchase flow

Please contact us by e-mail or phone for stock availability and details.

Asakura Mokko will contact you regarding payment, such as stock availability, details, shipping charges, etc.

After confirming the payment, we will arrange to ship the product according to the desired delivery date.

◯ When making an inquiry by e-mail, please specify the furniture name, name, address, phone number, etc.

About payment

Credit card payment is also possible for furniture displayed on the Collection page and for furniture that is available in the showroom. Otherwise, it will be a bank transfer. Please bear the transfer fee. We ask that payment be made within 7 days of our order confirmation email. Please note that if the payment deadline has passed, it may be canceled.

About shipping fee

Furniture is often delivered directly by the maker. In the case of distant locations, we will propose the less burden between shipping and delivery depending on the number of items. Furniture will be delivered by Yamato household goods delivery service, and accessories will be delivered by Kuroneko Yamato courier service.
Click here for shipping rates

About overseas shipping

For overseas customers, please contact us individually.
Please contact us from the inquiry form after specifying the desired work.
Contact Us

About returns and exchanges

We do not offer returns, refunds, or exchanges for customer convenience. note that. If the product is defective or the wrong product, please contact us within 7 days after receiving the product.

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